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Is your iPhone frozen or unresponsive? Here’s how to fix it

Are you one of those folks who rely heavily on their iPhones for staying connected, whether it’s through FaceTime with friends or browsing social media? If so, you know the frustration that comes with your iPhone suddenly freezing up. It feels like your life hits pause, right?

But don’t fret! Here at Asurion, we’ve got your back when it comes to fixing tech glitches. Our experts are well-equipped to handle everything from water damage to setting up your smart home. So, let’s dive into why your iPhone might be frozen and what you can do to kick it back into gear.

Why Is My iPhone Frozen?

Your iPhone freezing up could be due to a few common reasons:

  1. Needs a restart: Sometimes, your iPhone just needs a good old-fashioned reboot.
  2. Low battery: A drained battery can cause your iPhone to act up.
  3. Storage space: Running out of storage can also lead to freezing issues.
  4. Incompatible apps: Certain apps might not play nice with your iPhone’s software.
  5. Outdated operating system: If you haven’t updated your iOS, that could be the culprit.

How to Fix a Frozen iPhone

  1. Force Restart: This is like giving your iPhone a reset button without losing your precious data.
    • For iPhone 8 or later: Quickly press and release the volume up button, then the volume down button, and finally, press and hold the side button until the Apple logo appears.
    • For iPhone 7 or 7 Plus: Hold down the volume down and side buttons until the Apple logo pops up.
    • For iPhone 6s or earlier: Press and hold the Home and side (or top) buttons until you see the Apple logo.
  2. Charge Your iPhone: If your battery is low, plug your iPhone into a power outlet for at least an hour using a Lightning cable and Apple adapter.
  3. Free Up Storage Space: Go to Settings > General > iPhone Storage to clear out unnecessary stuff.
  4. Delete Problematic Apps: Long-press the app icon on your Home Screen, select “Remove App,” and confirm deletion to get rid of troublesome apps.
  5. Update Your Operating System: Keep your iOS up to date to ensure smooth performance.
    • For Mac with macOS Mojave or earlier, or PC users: Use iTunes to check for updates.
    • For Mac with macOS Catalina or later: Utilize Finder to check for updates.
  6. Factory Reset: As a last resort, you can factory reset your iPhone, but make sure to back up your data first!


Your iPhone freezing up can be a real hassle, but with these troubleshooting tips, you can get it back on track in no time. Remember to stay updated, manage your storage wisely, and don’t hesitate to reach out to our experts if you need further assistance.


1. Why is my iPhone freezing?

  • Your iPhone might freeze due to various reasons like needing a restart, low battery, insufficient storage, incompatible apps, or an outdated operating system.

2. How do I force restart my iPhone?

  • Depending on your iPhone model, the process varies slightly, but generally, you’ll need to press and hold specific buttons until the Apple logo appears.

3. Should I factory reset my iPhone?

  • Factory resetting should be a last resort, as it wipes all data from your device. Be sure to back up your data before attempting this step and exhaust other troubleshooting options first.

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