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How to factory reset a PS5

Resetting your PlayStation® 5 might sound intimidating, but fear not! It’s a simple process that can fix many common issues like software glitches, slow performance, or preparing your console for sale. At uBreakiFix® by Asurion, we understand the frustration of tech troubles, and we’re here to guide you through the reset process with ease.

Why Reset Your PS5?

A factory reset can address various problems, including:

  • Persistent software glitches affecting gameplay or system functions.
  • Trouble with installing updates.
  • Slow performance or data management issues.
  • Preparing to sell or give away your console, erasing personal data.

Backing Up Your Data

Before diving into the reset, ensure you back up your important game saves and data:

  • Using PlayStation® Plus cloud: Navigate to Settings > Saved Data and Game/App Settings > Saved Data > Console Storage > select a game > Upload to Cloud Storage.
  • Using an external drive: Connect a USB drive, go to Settings > System > System Software > Back Up and Restore > Back Up Your PS5. Select items to back up and proceed.

How to Factory Reset Your PS5

Follow these steps for a smooth reset process:

  1. Open Settings.
  2. Select System > Reset Options > Reset your console.
  3. Confirm the reset.

Using Safe Mode for Reset

If you can’t access system settings, try Safe Mode:

  1. Ensure your PS5 is completely turned off (not in Rest Mode).
  2. Press and hold the Power button until you hear two beeps, then release.
  3. Connect your DualSense controller via USB cable and pair it.
  4. In Safe Mode, select Reset PS5 or Reset PS5 (Reinstall System Software).


Resetting your PS5 is a straightforward solution to many common issues. Whether it’s software glitches or preparing for a new owner, this guide helps you through the process step by step. If you encounter any issues, uBreakiFix® by Asurion is here to assist with expert repairs.


1.Will a factory reset delete all my data?

Yes, a factory reset erases all data from your PS5. Be sure to back up any important data beforehand.

2.Can I reset my PS5 if it won’t turn on?

Yes, you can reset your PS5 in Safe Mode even if it won’t boot normally.

3.How long does it take to reset a PS5?

The reset process typically takes a few minutes, but it may vary depending on your console’s condition and storage

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